Activity Cancellation and Assurance Policy

We receive more lesson requests than we can accommodate, Due to overwhelming responses to our private lesson program. Unfortunately, we have had clients that have not shown up for lessons or cancelled at the last minute, which takes away the opportunity to fill the vacancies.

All private lesson participants are required to read, agree and sign our Activity Cancellation and Assurance Policy.

JLT Fieldhouse Activity Cancellation and Assurance Policy

By signing and submitting this cancellation policy, I understand:

a) I will be financially responsible for the lesson time for which I have scheduled, b) If I cancel my session within 24 hours, I will still be responsible for paying for the full session,
c) failure to pay for services scheduled and fulfilled will prevent any future sessions to be scheduled.

The health and safety of our participants and staff remain our highest priority. Below, you will find a summary of actions we are taking to help ensure we are lowering COVID-19 risk as much as possible while also allowing our participants to enjoy their sessions. We are:

Intensifying cleaning, disinfection, and ventilation within the gym by frequently cleaning and disinfecting all basketballs, court area, door handles, bathrooms, and all play surfaces before, between, and after each gym session.
Reducing physical closeness and contact between participants by staggering arrival and drop off times, discouraging physical contact, limiting sharing of equipment and utilizing multiple baskets to keep everyone 6 feet apart.
Promoting healthy hygiene practices by temperature taking, healthcare questionnaire and waivers performed before allowed entrance. Providing hand sanitizer before and after sessions, encouraging participants to cover coughs and sneezes with tissue or the inside of their elbow and coach/staff wearing masks.

Anyone who is sick or has been in contact with someone who has COVID-19— including participants, family members, and coach/staff— should not attend sessions. Be on the lookout for symptoms of COVID-19, which include fever, cough, or shortness of breath. Call your doctor if you think you or a family member is sick.
IMPORTANT!

How to attend your in-gym session (This applies to private One On One Sessions and Group Sessions):

A guardian MUST be present with you to sign your waiver for each session.
Please be ON TIME for arrival and departure to ensure all of our procedures run smoothly and do not interfere into other participants’ session times.
STAY IN YOUR CAR! Send a text to 704-640-7266 when you have arrived. Mrs. Ashley will come to your car to take your temperature, ask you some health questions and have you sign a waiver. If you are paying for your session in person, you can do so then or immediately when you are allowed in.
Remain in your car until you are motioned in. This will allow time for the previous participant to leave while we sanitize and disinfect for you.
When motioned in, please bring your waiver and pen, place the waiver in the basket inside the door and the pen inside the cup and use the sanitizer that will be available. Here you can also leave anything you have brought in with you (ie: water, bookbag).
A water station will be available (no water fountains), however, we ask that you bring your own water if possible.
HAVE FUN AND ENJOY YOUR SESSION WITH COACH T!

This is an entirely new process for all of us and we appreciate your enthusiasm and cooperation as we reopen our in-gym sessions with Coach T and JLT Fieldhouse.